Support

Streaming and monetisation

Can I stream a game, or create (and monetise) a Let's Play video?

If you have purchased a game (or received the game as a gift/key), you are welcome to stream and/or record a video of the game being played.

Monetisation - Advertisements, or other revenue-generating streams (such as the YouTube Partner Program) are allowed for Let's Play style, reviews or tutorial videos. Subscription services (e.g. such via Twitch)

Non-commercial use - You may generate revenue through advertisments or subscriptions as noted above. Please contact me using the form below if you wish to charge viewers for the specific viewing of a video containing content from any games developed here.

Windows & OS X help

If the game does not download through Steam

Test the issue after performing each step below;

• • Restart the Steam application.

  • Restart your computer.

  • Ensure that you have a working internet connection.

• 1. Test a secure website, such as http://store.steampowered.com

  2. If you are still unable to connect to the internet, test to see if other devices on the same network (for example, another computer or a mobile phone) are able to access the internet.

  3. Attempt restarting your modem if the issue persists.

• • Right click on the game in your Steam Library, click on Properties > Local Files > Verify Integrity of game cache. See this Steam article for more information.

  • Try resetting your "ClientRegistry blob" - See this Steam article for more details.

  • Try refreshing your Steam Files - See this Steam article for more details.

If the game quits unexpectedly at startup, or shows a blank black screen

Test the issue after performing each step below;

• • Restart the Steam application.

  • Restart your computer.

  • Try running the game with the Steam Overlay turned off. You can turn the overlay on and off by following these instructions.

• • Ensure that you are running the latest version of your computer's drivers and support software. 

  • Windows Update

  • nVidia

  • AMD

  • Intel

  • Ensure that you're running Microsoft DirectX 9.0c and MS Visual Studio Redistributables 2008.

    • Microsoft Direct X 9.0c (Note: Even if you are running a later version of DirectX, this is a recommended step)

  • Microsoft Visual Studio 2008 Redistributables

  • Check if any background applications are causing the issue.

If the game does not launch through Steam, or quits unexpectedly to the desktop

Test the issue after performing each step below;

• • Right click on the game in your Steam Library, click on Properties > Local Files > Verify Integrity of game cache. See this Steam article for more information.

  • Attempt to uninstall and re-install the game.

    • 1. Right click on the game in your Steam library.

      2. Choose Delete Local Content from the dropdown menu.

      3. When prompted, select Delete.

      4. From the Library pane in Steam, ensure Games is selected.

      5. Double click the game in the list to reinstall.

iPhone & iOS help

iOS: General Troubleshooting

• • Close the app through multitasking

• 1. Double tap your phone's home button

  2. Swipe the application upwards to close the app

  3. You can also do this with apps that you are currently not using - Background apps however will have a smaller impact on your battery and performance than the app currently open.

  4. Click here for further information on using your phone's mulitasking feature.

• Turn particle effects off

  1. From the main menu, Tap "Particles" so that it shows an ✘ mark. This can improve performance on older models of phones.

• • Ensure your app is up to date

1. Update your phone's apps. 

   • Remove and re-install the app. This will remove any high scores and save game data

• 1. Any high scores and save game data will be deleted.

2. Delete and reinstall the app.

   • Update your phone's operating system. It is recommended that you back up your data beforehand.

• 1. Back up your phone's data, such as photos, videos, message history, notes and contacts

  2. Once you have ensured that you have a backup of your data,  update your phone's software.

iOS: Other Issues

If the above troubleshooting does not resolve the issue, your phone manufacturer's support website contains a lot of information specific to their services and products, such as;

• • Redownloading past purchases

  • Buying, downloading and installing apps

  • Hiding items from your purchase history

  • Assistance with other purchases

Click here for more information on phone specific issues.

Other Issues: The game is hard and I am mad.

    Consider taking a short break. Studies and peer reviewed sources correlate taking short breaks and improvement in overall performance. Remember: It's only game.

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